Stop making customers search your website after they already messaged you. From product question to captured order, without leaving the chat.
The conversation flow a customer actually experiences, end to end.
A shopper who clicked a Meta ad, scanned a QR code, or found your store organically asks about a specific product instead of browsing your site further.
The AI answers from your live Shopify catalogue, product titles, variants, prices, and descriptions, so it never quotes something that does not match what is actually for sale.
Stock status, size and colour variants, shipping estimates, and return policy are answered directly in the chat, the same questions your support inbox and FAQ page get every day.
If a product is out of stock or the customer describes what they want in general terms, the AI can surface close matches from your live catalogue instead of a dead-end reply.
For direct sales, the AI records the order details in a structured summary. For stores that prefer web checkout, it can guide the customer to the right product page instead.
Bulk orders, custom requests, or anything above a value threshold you set is escalated to a team member with the full conversation and cart context attached.
Everything you need to configure LeadCeleris for shopify ecommerce stores, in order.
Under Integrations, connect Shopify. LeadCeleris syncs your product catalogue, prices, variants, and stock status automatically, so you are not maintaining product data in two places.
Re-sync happens on a schedule, but if you push a large catalogue update, a manual sync keeps AI answers matching your storefront the same day.
Link your WhatsApp Business number and Instagram professional account under Channels. Traffic from Click-to-WhatsApp ads, story links, and organic DMs all land in the same inbox, answered against the same live catalogue.
Shopify sync covers products, but it does not know your shipping zones, delivery timelines, or return window unless you add them to the Knowledge Base. This is where most "the bot gave a wrong answer" complaints actually come from, missing policy data, not a broken product sync.
Choose whether the AI should capture full order details directly in chat, or guide customers to your Shopify checkout page for payment. Many stores use chat capture for COD-heavy markets and checkout handoff for prepaid, card-first stores.
Escalate bulk orders, wholesale enquiries, and anything above an order value you define. Before going live, run a real test: ask about an in-stock item, an out-of-stock item, and a shipping question, and confirm every answer matches your actual store.
Yes, product and stock data comes from your connected Shopify catalogue on a regular sync, not from manually typed answers, so it reflects real availability rather than a stale price list.
Not yet as an automated workflow. We are being deliberate about only presenting fully live, verified capabilities here; abandoned cart recovery will be documented in this guide once it ships in the product.
Yes. You can configure the AI to guide customers to the right Shopify product page for payment instead of capturing the order directly in chat, whichever fits your store's checkout flow better.
WhatsApp marketing automation with live Shopify order data ends copy-paste support. Link fulfillment, tracking, and refunds to the number customers already use.
Read the guideWhatsApp marketing automation turns Shopify Meta Click-to-WhatsApp clicks into paid orders. Creative, instant reply scripts, and follow-up that match your catalog.
Read the guideEmail tickets, Gorgias, and WhatsApp chats split your Shopify support. Compare models and learn when to merge sales and support into one conversation hub.
Read the guideStart free, train the AI on your business, and follow the setup guide above from your own dashboard.
Start free