01
Step 1
Create a broadcast
Dashboard → Broadcasts → New campaign. Pick a segment (Hot leads, All contacts, Custom tag) and write your message or let AI draft from a promo brief.
02
Step 2
Use AI-qualified segments
Segments update as conversations happen. Retarget everyone who asked for a callback, viewed a product card, or went cold after a price quote.
03
Step 3
Consent and timing
Only message contacts who opted in or messaged you first. Respect WhatsApp template rules for outbound marketing. Schedule sends for business hours in your timezone.