An AI chatbot that hands over to a human at the right moment

A chatbot that never lets go of the conversation frustrates customers. Your AI receptionist knows when to step aside, tells your team why and lets you hand the chat back when you are done.

Customers hate being trapped in a bot loop, and owners worry about an AI saying the wrong thing to an angry customer. Without a clean handoff, you either watch every chat or trust the bot with everything.

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Your business

AI receptionist · online

Today

I was charged twice for my membership. This is ridiculous.10:02

I am sorry about that. I am an AI assistant and refunds need a person, so I am passing this to our team now with the details you gave me.10:03

Fine. How long will it take?10:04

I have marked it urgent. A team member will reply here as soon as they can. Can I confirm the email on your membership?10:05

sara@example.com10:06

Thank you, Sara. I have added it to the case so you will not need to repeat anything.10:07

How it works

1
Set your escalation rules
Choose the topics and words that always go to a person, such as refunds, complaints, emergencies, legal questions or an explicit request for a human.
2
Decide who gets alerted
Alerts arrive in the app, with optional WhatsApp and email alerts, so the right person sees urgent chats fast.
3
Take over in one tap
Open the conversation, read the context and reply yourself. The AI pauses so you and it never talk over each other.
4
Hand it back
When the issue is solved, give the chat back to the AI to continue with routine questions.

Why it works

Customers are never trapped

Asking for a person is always respected, and the AI says honestly that it is passing the chat on.

Full context for your team

Whoever takes over reads the whole conversation, so the customer does not have to repeat themselves.

Sensitive topics stay human

Medical, legal, refund and complaint topics can be set to always involve a person.

Works on every channel

The same handoff works on WhatsApp, Instagram, Messenger, Telegram, website chat and calls.

Great for

Gyms and fitness Turn enquiries into trial sessions and memberships.Education and tutoring Answer parent and student enquiries and book trial lessons.Law firms and consultants Intake enquiries and book consultations, with no legal or financial advice given.Hotels and holiday homes Answer guest questions and capture booking requests in any language.Online stores Answer product, shipping and returns questions, and take orders in chat.

Preguntas frecuentes

How does the AI decide when to hand over?

By the rules you set. Topics like refunds, complaints and emergencies, and any request to speak to a person, trigger an alert. You can add your own words and topics.

Does the customer know they are talking to an AI?

Yes. The receptionist introduces itself as an AI and says when it is bringing a person in. It never pretends to be human.

Can I take over and then give the chat back?

Yes. Take over any conversation from the shared inbox and hand it back to the AI when you are finished.

Who gets the alerts?

Your team gets in-app alerts. WhatsApp and email alerts can be added in your settings.

More ways to use it

Website chatbot

Visitors have questions but will not fill in a form. A chat bubble on your site answers them instantly, books the appointment and collects the lead.

Telegram business bot

If your customers use Telegram, meet them there. Your AI receptionist answers, takes orders and books appointments, and your team sees everything in one inbox.

Lead qualification

Not every enquiry is a good lead. Your AI receptionist asks the right questions in chat, captures the details and tells you who is ready to talk.

← All use cases