Hotels and holiday homes

AI receptionist for hotels, B&Bs and holiday homes

Guests arrive from everywhere and ask at all hours. Your AI receptionist handles check-in times, directions and booking requests in their language.

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Answers questions about rooms, rates, amenities, check-in and local tips from your own content.
Captures dates, number of guests and room preferences, then alerts your team to confirm.
Speaks 50+ languages so guests chat comfortably.
Works on WhatsApp, Instagram, Messenger, web chat and, with Pro, phone calls.

Ejemplo de conversación

Hotels and holiday homes

AI receptionist · online

Today

Hola, ¿tenéis habitación doble para el fin de semana del 15?10:02

Hola, soy el asistente de IA del hotel. Sí, tenemos habitaciones dobles desde 120 EUR por noche. ¿Cuántas noches y cuántas personas serían?10:03

Dos noches, dos personas. ¿Hay parking?10:04

Sí, tenemos parking gratuito. El check-in es desde las 15:00. ¿Me dices tu nombre y un teléfono para que recepción confirme la disponibilidad?10:05

Marta, 600 000 000.10:06

Gracias, Marta. He pasado tu solicitud a recepción, que te confirmará lo antes posible.10:07

Sound familiar?

Time zones and late arrivals

Guests message in the middle of your night with questions about check-in.

Small team, big front desk

Owners of boutique hotels and holiday homes juggle everything.

Language barriers

Guests write in many languages and not all your staff speak them.

What changes with LeadCeleris

Fewer repeated messages

Check-in times, Wi-Fi, parking and directions answered automatically.

More booking requests captured

Dates, guests and contact details collected even at midnight.

Guests feel looked after

A friendly reply in their own language, any hour.

Problems reach you quickly

Complaints and urgent issues are flagged for your team.

WhatsApp Phone calls Instagram Telegram Messenger Website chat Botim WhatsApp calls

Popular ways to use it

After-hours answering

Most enquiries do not arrive at 9 am. Your AI receptionist answers at night, on weekends and on holidays, and leaves you a tidy list in the morning.

Multilingual customer support

Your customers do not all speak the same language, and neither does your team. Your AI receptionist replies in the language each customer uses.

Team shared inbox

Stop switching between apps. Every customer conversation lands in one inbox, handled by the AI first and by your team when it matters.

WhatsApp call AI agent

Many customers would rather tap the call icon in a WhatsApp chat than dial a number. Your AI receptionist answers that call, talks to them in their language and books what they need.

Preguntas frecuentes

How do we set up our rooms and rates?

Paste your website or choose the hotel template. Add room types, rates, policies and local tips, then test a guest conversation.

Which languages are supported?

50+, including Spanish, Italian, French, German, Portuguese, Arabic, Turkish, Hindi and Urdu.

Can it take phone calls at reception?

It can. Browser test calls work today, and live phone numbers are set up with our team on the Pro plan.

Does it confirm reservations?

It captures booking requests and your team confirms them, unless you have configured specific rules.

What does it cost?

Free forever for 50 AI conversations a month, then from $9. Pro at $60 adds phone calls and API access.

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