01
Key metrics
Dashboard → Analytics shows chats handled, AI vs human ratio, leads qualified, bookings captured, and estimated recovered revenue.
- First response time — target under 3 seconds with AI
- Qualification rate — % of chats tagged Hot or Warm
- Close rate — visits booked, orders placed, or callbacks set
02
Improve weak replies
Review conversations where customers asked for a human or dropped off. Add missing FAQs to your knowledge base and tighten escalation rules.
03
Export and reporting
Export lead lists and conversation summaries as CSV. Enterprise plans include scheduled email reports and API access to analytics endpoints.