A WhatsApp call AI agent that picks up when customers ring

Many customers would rather tap the call icon in a WhatsApp chat than dial a number. Your AI receptionist answers that call, talks to them in their language and books what they need.

In many markets, WhatsApp is the phone. Customers who already chat with you tap the call button the moment they want a quick answer. If nobody picks up, they rarely try again, and a missed WhatsApp call does not even leave a voicemail.

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Your business

AI receptionist · online

Today

(Incoming WhatsApp call)10:02

Hello, this is Layla, the AI assistant at SmileCare Dental. How can I help?10:03

Hi, I messaged yesterday about whitening. Can I book?10:04

Of course. I can see your message about whitening. I have Saturday at 11:00 or Monday at 17:30. Which suits you?10:05

Saturday at 11.10:06

Booked for Saturday at 11:00. I have sent the confirmation to your WhatsApp chat.10:07

How it works

1
Connect the official WhatsApp Business account
WhatsApp calls run on the official WhatsApp Business connection, not the quick-test QR link. We walk you through Meta’s verification so you are not guessing.
2
Turn on calling for your number
Calling availability depends on Meta’s rules for your country and number. We check that with you during setup and tell you plainly if it is not available yet.
3
Test it before customers do
Hear how the voice sounds in a browser test call, then adjust the greeting, tone and what it may promise. Changes are made in plain words.
4
Go live and watch the inbox
Chats and calls from the same customer sit together in one inbox, with a summary after each call so your team never starts from zero.

Why it works

Chat and call are one conversation

When someone who messaged you yesterday calls today, the receptionist already knows the context.

A natural voice, in the caller’s language

It speaks and understands the languages your customers use, including Arabic, English, Urdu, Hindi and Spanish.

Books while the customer is still on the line

It checks your opening hours and free slots in the built-in calendar and confirms the booking out loud.

Clear about being an AI

It introduces itself as an AI assistant and brings in a person for complaints, emergencies or when the caller asks for one.

Great for

Dental clinics Book patients, answer price and hours questions, flag dental emergencies.Salons and spas Fill your chairs and treatment rooms from WhatsApp and Instagram.Real estate Qualify buyers and renters, then book viewings automatically.Home services Catch every job request, plumbing to AC repair, even when you are on site.Hotels and holiday homes Answer guest questions and capture booking requests in any language.

Frequently asked questions

Can an AI really answer WhatsApp voice calls?

Yes, on the official WhatsApp Business connection where calling is available for your number. You can test the voice in your browser first, free, to hear whether it suits your business.

Does it work with the WhatsApp QR test link?

No. The QR connection is for chat testing only. WhatsApp calls need the official WhatsApp Business connection.

Which plan includes WhatsApp calls?

Calls are included on the Pro plan, which also covers all other channels plus API and MCP access.

What happens if the caller is upset or wants a person?

The AI alerts your team in the app, with optional WhatsApp and email alerts, and you can take over. It never pretends to be human.

More ways to use it

Team shared inbox

Stop switching between apps. Every customer conversation lands in one inbox, handled by the AI first and by your team when it matters.

AI phone receptionist

No more ringing out while you are with a customer. Your AI receptionist picks up, answers from your own information, books the appointment and tells you when a person is needed.

WhatsApp auto reply

A basic auto reply says “we will reply soon”. Your AI receptionist replies with the actual answer, books the appointment and brings you in only when needed.

← All use cases